Overview

This policy applies to all optical transceivers, AOC/DAC active optical cables and network accessories purchased from InnoOptics Technology (ShenZhen) Co., Ltd. via www.sfpplaza.com.

Eligibility For Returns

Products can be returned or exchanged only if they meet all the following conditions:

Return Time Limit

Submit a return application within 30 calendar days after you receive the goods. Applications submitted after 30 days will not be accepted unless the product has confirmed factory quality defects covered by our 3-year warranty.

Product Condition

  • – Goods must be unused, unassembled, with original factory packaging, labels, anti-static bags intact.

  • – No scratches, burns, water damage, man-made damage, disassembly or modification of the optical modules/cables.

  • – All original accessories, test reports and packing lists must be returned together.

Ineligible Items For Return

  • – Custom OEM private-label products, customized length cables, special modified specifications (non-standard stock items)

  • – Bulk orders produced according to your exclusive technical drawings

  • – Products damaged by improper installation, incompatible equipment, power surge, human error

  • – Clearance costs, international shipping fees, customs duties and tax fees are non-refundable.

Return Process

Step 1: Submit return request

Send an email to mina@innooptics.com with your order number, product model, quantity and defect description. Attach photos/videos to prove product issues.

Step 2: Waiting for official approval

Our technical team will review your application within 2–3 working days and send a return authorization number (RMA). Do not send goods back without an RMA number, otherwise we will refuse to receive the package.

Step 3: Ship goods back

You shall bear the shipping cost for return delivery unless the fault is confirmed as our factory production defect. Please use tracked international logistics and send us the tracking number.

Step 4: Inspection & processing

After we receive and inspect the returned goods, we will process exchange or refund within 5 working days.

Refund Rules

Full Refund

We offer 100% full refund only if the product has original factory quality defects confirmed by our testing laboratory.

Partial Refund / Restocking Fee

For non-defective voluntary returns within 30 days: a 15% restocking fee will be deducted from your total payment to cover production, inspection and logistics costs.

Refund Method

Refunds will be returned via your original payment channel (PayPal, bank wire transfer). Bank transfer refunds may take 3–10 business days to arrive subject to international bank processing speed.

Non-refundable Charges

International freight, customs duty, import tax, handling charges and inspection fees cannot be refunded under any circumstances.

Warranty Exchange (Beyond 30 Days)

All our standard optical cables and transceivers carry a 3-year factory warranty:

  • – If products fail during normal use within 3 years due to internal component defects, we provide free replacement parts or free product exchange.

  • – Customers are responsible for round-trip shipping fees for warranty replacement.

  • – Warranty becomes void if the product is disassembled, modified, damaged by improper operation or used with incompatible third-party equipment.

Shipping Responsibility

  • – We are responsible for damaged or missing goods caused by our outgoing shipment packaging errors.

  • – Once the package is signed for by you or your logistics agent, all loss, damage risk transfers to the buyer.

  • – We do not compensate for delivery delays caused by international customs inspection, airline suspension or force majeure.

Force Majeure

We shall not be liable for return, exchange or refund delays caused by natural disasters, war, epidemic control, customs policy changes and other uncontrollable force majeure events.

Contact For Return & Refund Support

Email: mina@innooptics.com

WhatsApp: +60 1172528105

Phone: +86 18924669961