Who we are

InnoOptics Technology (Shenzhen) Co., Ltd. (“we”, “us”, or “our”) operates the website www.sfpplaza.com (the “Site”). This Privacy Policy explains how we collect, use, store, disclose and protect your personal information when you visit our website, place orders, send inquiries or register an account with us.

Information We Collect

Personal Identifiable Information

We collect information you voluntarily submit to us:

  • – Full name, company name, job title

  • – Contact details: email address, phone number, WhatsApp number

  • – Shipping address, billing address, country/region

  • – Order information: product model, quantity, payment records

  • – Account login information when you register My Account on our site

Non-Personal Information

Automatically collected data when you browse our site:

  • – IP address, device type, browser version, operating system

  • – Access time, page browsing records, search keywords

  • – Website traffic statistics, click behavior for site optimization

How We Use Your Information

We use collected data for the following legitimate business purposes only:

  • – Process orders, arrange production, delivery and after-sales service

  • – Reply to your technical inquiries, quotation requests and WhatsApp consultations

  • – Send order updates, shipping tracking information and after-sale notifications

  • – Provide technical support, warranty service and product compatibility consultation

  • – Send promotional offers, new product catalogs and bulk discount information (you may unsubscribe at any time)

  • – Prevent fraud, protect payment security and resolve order disputes

  • – Optimize website layout, product display and user shopping experience

Information Sharing & Disclosure

We will never sell, rent or trade your personal information to third parties for commercial purposes.

We may share your data only in the following necessary scenarios:

  • – Authorized Service Providers

We share limited necessary data with trusted third-party service providers, including international logistics carriers, payment processors (PayPal, bank transfer channels), cloud storage service providers, who are bound by strict data protection agreements.

  • – Legal Compliance

We may disclose your information if required by local laws, court orders or government regulatory requests of your country or China.

  • – Business Transfer

If our company undergoes merger, acquisition or asset transfer, your customer data will be part of the transferred business assets with prior notice to you.

Data Storage & Security

All your personal data is stored on encrypted secure servers with industry-standard SSL encryption to prevent unauthorized access, leakage or tampering.

We retain your order and contact data for 7 years after your last transaction for warranty, tax and dispute resolution purposes. You may request data deletion after the retention period.

Your Rights

Depending on local data protection regulations (GDPR, CCPA and other global privacy laws), you have the right to:

  • – Access and download all personal data we store about you

  • – Correct inaccurate personal information

  • – Request full deletion of your account and all related data

  • – Unsubscribe from our marketing emails at any time

  • – Restrict or object to specific data usage

To exercise these rights, send an email to mina@innooptics.com with your order number or registered account email. We will respond within 7 working days.

Cookies

Our website uses cookies to remember your browsing preferences, shopping cart contents and regional currency settings. You may disable cookies via your browser settings, but some website functions (cart checkout, account login) may be limited.

Cross-Border Data Transmission

Your data may be transferred and stored in China, where our servers are located. We guarantee the data protection standard meets global cross-border privacy requirements.

Policy Updates

We reserve the right to update this Privacy Policy without prior notice. The revised version will be published on our website with an updated effective date. Continued use of our site constitutes acceptance of the latest policy.

Contact Us For Privacy Issues

Email: mina@innooptics.com

WhatsApp: +60 1172528105

Phone: +86 18924669961